Return Information

Returning an item:

Please email us at info@shoplolli.co for details

You have 14 days, from the date your order has been delivered, to return your purchase for a refund. Please do not return an item after 14 days as you may not get a refund.

For a successful refund, the items must be unworn and in the same condition as it was sent.


Return Address:

You will be sent the return address once you have been contacted and the refund is confirmed. 

You are responsible for the shipping cost on returning the item back to us. The shipping costs are non-refundable. We cannot be responsible for the loss or damage of any returned parcels, so please send tracked and keep your tracking number.

Returning a Faulty Item:

Please contact us here and let us know what’s happened and we will try to solve the issue. In the form please include an image of the fault and an explanation.

Please note we cannot accept refunds for items with a small difference from the images. Due to our products being made to order, each product may differ slightly from each other.