Last Updated: 12th Oct 2023
1. Returns
We want you to be completely satisfied with your purchase from Lolli Clothing. If for any reason you are not, we offer a hassle-free return process for most items.
1.1 Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition with all tags attached and unworn.
- The return request must be made within 30 days of the purchase date.
- The original proof of purchase (receipt, order confirmation, or packing slip) must be provided.
1.2 Exemptions
The following items are not eligible for returns:
- Items marked as “Final Sale” or “Clearance.”
- Custom-made or personalized items.
- Undergarments and swimwear (for hygiene reasons).
2. Refunds
Upon successful return, we will process your refund in the original form of payment. Please allow up to 3 – 5 business days for the refund to appear on your statement, as processing times may vary depending on your financial institution.
3. Exchange & Returns
If you’d like to return or exchange your order please get in touch via our email address info@shoplolli.co.
All products returned to us must be in the same conditions as how you received it.
3.1 Shipping Your Return
Pack your item securely, including all original tags and packing slips. Ship the return package to the following address: Lolli Clothing Returns 15 Crusade Way, Flat 13, Rochester, ME22ZP, Kent, United Kingdom
We recommend using a trackable and insured shipping method for your return. Lolli Clothing is not responsible for lost or damaged returns.
4. Contact Us
If you have any questions or need further assistance with the return process, please contact our Customer Support team at info@shoplolli.co
5. Amendment to Policy
Lolli Clothing reserves the right to update or amend this policy at any time. Any changes will be posted on our website.
Thank you for shopping with Lolli Clothing. We appreciate your support and are here to ensure your shopping experience is as smooth as possible.
6. Shipping Policy
UK: All orders in the UK are sent via Royal Mail 2nd Class Standard (2-3 working days). Unless you upgrade your shipping at checkout to Tracked Shipping – therefore it will be sent Royal Mail Tracked 48hr.
Rest of World: All orders are sent via Royal Mail International Standard (7-20 working days, depending on your country) This option is not tracked. Unless you upgrade your shipping at checkout to Tracked Shipping – therefore it will be sent Royal Mail International Tracked (5-7 working days).
Please Note: It is the responsibility of the customer to cover any additional customs charges for overseas orders. Countries within the EU that purchase via our website may be charged customs fees once the item arrives. Once your order is dispatched from us, we are no longer responsible/able to control or predict customs charges.
Wrong/Incomplete Delivery Address
If you have entered an incorrect address, contact us immediately. We will happily change your address for you. If your address is not corrected before dispatch, we are not responsible for any lost items. If the item is returned to us, we will let you know and ask if you’d like to repay the shipping for the updated address, or refund the items.
Lost Item(s)
If you believe that your item(s) are lost, here is a useful time frame on when to contact us for potential lost parcels.
UK: 14 working days from day of dispatch (not from day of order).
Rest of World: 20 working days from day of dispatch (not form day of order)
Damaged Items
We package our orders with lots of care to avoid damage in the post. However, these things can happen! If your item does arrive damaged or faulty, do get in touch info@shoplolli.co with a photo of the items. You have 14 days from delivery to do this. After this time we cannot guarantee a solution.
Need help?
Contact us at info@shoplolli.co for questions related to refunds and returns.